FAQ
❓ Frequently Asked Questions
Kya SoftWise India Innovations or MADCare website genuine hai?
Haan, MADCare / softwiseindia.online ek registered Indian brand hai, jo Softwise India Innovations ke under operate karta hai. Hum sirf quality-checked aur verified products hi bechte hain. Aap hamare trusted payment partners, secure checkout, aur customer support ke zariye is baat ka assurance le sakte hain.
Delivery kitne din me hoti hai?
Normal delivery 3–7 working days me hoti hai. Metro cities me fast delivery ho sakti hai. Aapka pincode daalne par estimated time show ho jaata hai.
Kya Cash on Delivery (COD) available hai?
Haan, hum selected pin codes par COD provide karte hain. Checkout ke time aapko agar COD option dikh raha hai, to wo available hai.
Product genuine hai ya duplicate?
Hum 100% original aur child-safe certified products hi bechte hain. Har product ka quality check hota hai before dispatch. Customer reviews aur brand warranty bhi provide ki jaati hai (agar applicable ho).
Return kaise karein?
Aap delivery ke 7 din ke andar return request kar sakte hain. Product damage, defect, ya incorrect hone par full refund ya replacement milega. Return policy page par full details available hai.
Kya koi helpline number hai?
Aap hume email kar sakte hain: info@softwiseindia.com. Sath hi phone/WhatsApp support bhi available hai.
Kya mujhe order confirmation milega?
Haan, jaise hi aap order place karte hain — ek order confirmation email aapko mil jaata hai with order ID and details.
Kya mujhe order ka tracking link milega?
Haan, jaise hi order dispatch hota hai, aapko SMS/email ke through tracking link mil jaata hai.
Payment secure hai ya nahi?
Bilkul secure hai. Hum Razorpay, Paytm jaise trusted payment gateways use karte hain. Checkout SSL encrypted hota hai, jisse aapka data fully protected rehta hai.